We truly are a “Mom and Pop” shop. Whether you book an appointment online or give us a phone call, either Travis or Juliana will gladly respond as soon as possible.

Upon scheduling a first appointment we will either email you a link to our client portal to fill out necessary paperwork ahead of time. These forms help us get vital information ahead of time while allowing your therapist to focus on you during sessions. We also use this information create a true baseline for qualitative analysis of your needs and make sure we are all on the same page about what counseling will look like here.

If you’re able to meet in person, we have a waiting room stocked with the essentials to make sure you feel welcomed and comfortable. Feel free to come a few minutes earlier to just relax and mentally warm up (or cool off from the hot Texas sun).

We always want you to feel like your counseling is impacting you in a positive way, so we will always make adjustments and referrals to additional care as needed.

At your first appointment you can expect to be greeted your therapist after enjoying the peaceful waiting room with chilled bottled water and snacks. Coffee and tea are also available once greeted.

Each therapist has their own preferences for the introductory session, or intake session. But the following information will be covered in some form or fashion:

• discussion of limits to confidentiality (also called informed consent),

• gathering history of presenting problem which likely includes family, medical and legal history.

• discussion of goals and objectives for counseling. This is to make sure counseling is a good fit for client’s current needs.

• a follow up plan for future sessions.

• authorization for contacting doctors, social workers, probation officers or others for continuity of care.

• referrals for additional support.

Initial sessions generally run between 45-90 minutes depending on the counselor and the issues. If you feel that 45 minutes is not enough time, at the time you schedule your appointment you can request an extended initial appointment for an extra fee.

As licensed professionals in the state of Texas we do not force any beliefs onto our clients. We believe that unconditional positive regard is essential for therapeutic rapport.

Many of our clients come from different backgrounds and belief systems. We will treat you with dignity and respect and will only integrate faith if the client requests it, and even then we do not impose our specific beliefs but rather make sure they are aware of community resources for faith exploration.

We will never compromise on kind and compassionate care for all people. All are welcome here.

To respect the time of the therapist and the availability of sessions for clients seeking services, we require a 48-hour notice to avoid the full session charge.